How long does it really take to get information from clients?

We looked at 238,000 real requests for information to find out. Most people respond fast. It's the long tail that hurts, and it varies hugely by the kind of work. See where you land, then learn what the fastest firms do to get information back sooner.

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27%

of clients respond within a single day

5 days

median time for a client to come back

1 in 10

requests still drag on past a full month

Where do you rank?

Pick your field to see the benchmark for your kind of work.

Your industry

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Median time to come back

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Come back within a day

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Still out after a month

Get the full Client Response Benchmark

The complete report, free. The real reasons clients stall, and exactly what the fastest firms do about it.

The 4 real reasons clients go quiet
What the fastest 25% of firms do to get documents back so much faster
Response-time benchmarks for your industry
The friction checklist: the handful of changes that turn chronic late clients into on-time ones

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